Where is your service area?
Our expert technicians are available in Lothian,Borders and Fife. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.
How long does it take to dry?
There is no exact answer to this. Normally takes 3-4 hours to dry. This varies depending on the type of carpet and how soiled it is. There are ways to help it dry quicker. We will have air movers on hand to help with that Opening the windows and encouraging airflow Having the heating on.
Do I need to supply the vacuum or cleaning products?
We come equipped with everything we need to make your home or commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
Do you use eco-friendly cleaning products?
Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That’s why we use only eco-friendly products which do just as good a cleaning job as traditional chemical cleaning products. If you prefer that we use traditional chemical products, just let us know when you book.
How do I book a home or commercial cleaning service?
If you’re online, simply select the service you want and click the Book Online button to get personalised pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us at 07923221120.
Do you clean homes that have pets?
Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our technicians know what to expect while she or he is in your home.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.
What if I’m not happy with the work you do for me?
Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll make it right.
How long will it take to clean my home or commercial facility?
Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. We ensure and guarantee the quality of our service. If you aren’t satisfied, we’ll come back and make sure to address your concerns. 99% of our customers are repeat customers.
How do I re-schedule or cancel a booked cleaning?
Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.
Can I set up repeat visits?
Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.
How can I pay you?
We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. Book online or call us. We also accept cash or transfer at the time of service.